Frequently Asked Questions
What is the difference between a normal wick and a wooden wick?
The wooden wicks that we use to create our candles will make a crackle noise as they burn, not too dissimilar from that of an open fire. This adds an extra dimension to the candles, offering relaxing sounds as well as amazing, room-filling aromas.
How long do your candles burn?
Our 30cl candles will burn for approximately 40-45 hours, our 20cl candles for 30-35 hours and our votives between 15-20 hours.
Can I burn the candle all the way to the bottom?
Unlike the cotton wick candles, our Wooden Wick candles use a small metal sustainer at the bottom of the candle, that keeps the wick upright while the wax settles. We suggest that you don't burn the bottom 5mm of the wax so as not to expose the metal sustainer. Burning beyond this causes the sustainer to heat up and burn the wax at a higher temperature than normal, meaning it could cause the candle to smoke and start to develop a build up of soot around the edge of the container,
Do you do any other size candles?
At the moment, we produce 10cl votives, 20cl candles and larger 30cl candles and we are currently experimenting with much larger 50cl, 3-wick bowls. As soon as we know that these are perfect for our customers, we will add them to the website.
Where can I go to buy your candles?
You can purchase our candles either instore, online, at any of our stockists, or by visiting us at one of our market events. Our shop is located in Halfpenny Green in Staffordshire. The site is run by Halfpenny Green Vineyards and has a number of other crafters onsite. We are currently open 6 days a week, closing on Tuesdays for a well earned rest!
How will my candles be delivered?
We currently use MyHermes courier service to deliver all our orders. They usually deliver within 1-3 working days, but this can be longer during the traditional holidays such as Bank Holidays, Easter and especially Christmas.
Do you offer any discounts for multiple orders?
At the moment, we offer a 3 for £20 or 4 for £25 offer on all our votive candles. We also periodically offer incentives through our social media accounts.
Do you supply wholesale?
We certainly do! If you would like to know more about wholesale packages, please get in touch with us via email or phone. You can find all the contact details on our 'Contact Us' page.
If you have any other questions that have not been answered by the information on this page, please do not hesitate to get in touch with us.